You just joined a Pharma company and you’re about to be trained. What can you expect from a pharma sales training? My recent experience with this new Diagnostic Pharmaceutical Company training was far from encouraging and it’s due to only one reason: the absence of training structure.
Why Pharma companies tend to avoid having structure for training?
I asked this question to my manager. I came from a company that proud to be a champion in the personnel training arena. In fact, it has a training department with the biggest number of trainers compared to other pharmaceutical companies. Since my current company is the top player for the local diagnostic market, I assumed that the training was nothing less than my previous company.
But I was wrong.
My first two days of initial training was filled with activities with no clear objectives to help me kick-off my role.
The HR Executive showed me some slides of the company’s history, mission, vision, perks and so on. After my lunch on the same day, I was asked to join 3 other colleagues for a field visit.
That’s day one.
On day two, I sat through the day with heaps of brochures and a crash course on basic computer operation. That concludes my two days initial training.
What did I get out of all these?
Very little or minimal objectives achieved that contributed towards fulfilling my job roles, if there was any objectives to begin with. If there was clear and well-planned objectives lay out, meaningful actions can be taken to meet them.
That reminds me to story of Alice who travels in Wonderland. One day she asked Humpty: Which way should I go?
“Where are you going?” asked Humpty.
“I don’t know,” said Alice.
“Then, it doesn’t matter which way you take!” replied Humpty.
In those two days, I admit that I had no idea of what I’m supposed to achieve with reading brochures, getting acquainted with the e-mail system and following my 3 colleagues out to the field.
How to improve on this?
I simply could not provide the answer in this short article but generally, we could do these:
What – what are the roles and goals for my current job.
Who – who are the persons that could provide me with the relevant resources while I carry out my job function.
Where – where I can get the resources or support to facilitate my job.
When – when I need to do ‘what’ and…
How – how to do them.
Generally, these are the things that a pharma sales training should be able to address clearly. More exact and precise course of action is expected especially from the top and seasoned industrial player. Anything less is just annoying.
At least it is annoying to me.
